Talk to the plant, not a trading desk.
Your message lands with the people who run the extrusion, the potting line and the aging racks — the same ones who answer your questions after the container ships. No call centre, no ticket number.
- Profile section back inside one business day
- Samples cut from production stock, not a display box
- OEM, ODM and private label on the same line
- Price, Incoterms and HS code in the first reply
- Response time
- under 4 h
- Sample order
- 7–10 days
- Bulk production
- 25–30 days
- Warranty
- 5 years
Read an elevation · quote a profile · hold a ship date
Five fields, then we take it from there.
Name, email, phone, country and a sentence about the building. Company is optional — plenty of first enquiries come from a personal address.
One reply, written by a person. Marked fields are required.
Inquiry logged.
A real reply is on its way to your inbox — normally inside four business hours, Monday to Saturday, GMT+8.
- What you get backSection + price + date
- Reply addressinfo@ledmediafacade.com
- If it does not arriveCheck spam, then WhatsApp
From inbox to drawing in three moves.
No auto-responder loop. Every inquiry is read by someone who can answer technically, and the answer either carries a drawing or says plainly why we cannot do it.
Same business day
Your message is read by sales engineering, not a queue. If the drawing is thin we ask two specific questions instead of sending a generic catalogue.
Quote with the section
You get the profile section, wall thickness, module spacing, and a price at three quantities — so you can see where the volume step lands.
Sample, then deposit
A one-metre sample in your CCT and finish. Production starts when you approve it, not when the PO arrives.
If the form is the wrong tool.
Different jobs need different doors. These three are open all week.
Need an answer today
WhatsApp reaches the sales desk directly during factory hours. Send a photo of the eave and the approximate length and you will usually have a rough price the same day.
Open WhatsAppSending drawings
PDF, DWG, IES or a phone photo of a hand sketch — all fine. Put the company name in the subject line so it does not get buried. Over 10 MB, use WeTransfer or a Drive link.
Email the drawingsSpecifying for a project
Ask for the documents pack: spec sheets, IES files, IP67 and salt-spray test reports, ETL and CE certificates, plus a Revit-ready section drawing.
Request the pack