Thanks. Your inquiry is on an engineer’s desk, not in a queue.
It landed at the plant, not at a trading desk. Someone who runs the extrusion and potting lines will read it and answer it — normally inside four business hours, Monday to Saturday, GMT+8.
- Read by sales engineering, in person
- Section, price and date in the reply
- Samples cut from production stock
- OEM and private label on the same line
The reply comes from info@ledmediafacade.com — add it to your safe senders. Nothing there by tomorrow? Check spam, then call.
- Reply window
- ≤ 4 business hours
- From
- info@ledmediafacade.com
- What it carries
- Section + price + date
- Sample run
- 7–10 days
- Working days
- Mon–Sat, GMT+8
instead of sending a catalogue.
Three things worth knowing before we quote.
Most back-and-forth on a lighting project comes from the same three details: which system, where it mounts, and what the buyer assumes we will not do. All of it is on the home page.
Three tracks, one module
CD rigid, FX flexible, HP high output. One sealed 24 V module sits behind all three, so the choice is about the building, not the electronics.
See the product rangeFour positions, four sections
Rake, fascia, soffit, parapet. Each one takes a different aluminium section — the same reason a fascia price is not a soffit price.
Compare the mountingsBuyer FAQ
MOQ, lead times, spare parts, IP rating and the claims we will not make. Written for the person who has to sign the PO, not for a search engine.
Read the FAQDrawings help more than paragraphs.
If you have an elevation, a roof plan or a photo of the eave, send it now — the first reply can then carry a section rather than a question. DWG, IES and PDF all open here.
- Subject linePut your company name in it, so the file lands on the right inquiry.
- Over 10 MBEmail it separately or send a download link; the form caps out before that.
- Useful extrasRun length in metres, mounting height, RAL or anodised finish, colour temperature.
- Not sureA phone photo of the eave and the approximate length is enough to start.